Frequently Asked Questions
Everything you need to know about our handcrafted knits and services.
What materials are used in Wooden Ships sweaters?
Our sweaters are crafted from a proprietary blend of high-quality yarns, including wool and mohair, designed to be lightweight, breathable, and exceptionally soft against the skin.
How should I care for my knitwear?
To maintain the shape and longevity of your garment, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid hanging knits as this can cause stretching.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label.
When will my order ship?
Orders for in-stock items typically process within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How do I know which size to choose?
Our knits are generally designed with a relaxed, effortless fit. We provide a detailed size guide on every product page to help you find your perfect match based on your measurements.